Cresta is an AI-driven platform that offers in-the-moment support to help customer service representatives answer questions on calls or in chats. It raised $50 million in funding during a series B round.
The company’s most recent investment follows a year of expansion that saw its revenues quadruple. With assistance from Greylock Partners, Andreessen Horowitz, Allen & Company, and Porsche Ventures, Sequoia Capital served as the round’s lead investor. Along with the funding, Sebastian Thrun, John Donovan, a former CEO of AT&T, and Carl Eschenbach, a co-founder of Sequoia, joined the board of directors of the business.
With the additional financing, the business will continue to expand and improve the Cresta Expertise Engine.
Cresta, led by co-founder and CEO Zayd Enam, promises to increase corporate productivity by utilizing Expertise AI to assist sales and service employees in realizing their full potential through AI solutions. Cresta Expertise Engine, a product offered by the company, provides real-time AI mentorship and feedback across all client engagements. It also recently unveiled Cresta for Voice, a solution for teams that use phones that produces measurable business results in a matter of weeks.
Cresta for Voice’s primary features includes call transcription, dynamic reminder triggering for critical agent behaviors that improve business outcomes, real-time agent coaching and help during customer phone calls, and access to knowledge base answers to speed up answering customer inquiries.
It’s tough to draw too many conclusions from any first-year revenue growth data, but it’s obvious that businesses have a strong need for technology that will enable them to optimize their operations that interact with customers.
Numerous businesses have emerged to offer their own perspectives on how automation might enhance businesses’ connections with their consumers, showing that contact centers have proven to be fruitful ground for AI.
Cresta has things in common with many of these businesses, but it’s concentrating particularly on observing what the top-performing agents do and imparting that knowledge to others while prodding them with suggested solutions.
The San Francisco-based business received $21 million in funding for its official launch last year, and to yet, it has racked up an enviable clientele that includes Dropbox, Intuit, and Adobe. In order to target call-based sales and contact center teams, Cresta just unveiled Cresta for Voice, a connection with the cloud contact service platform Amazon Connect.
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Porsche, Cox Communications, and Intuit are a few of Cresta’s clients. Fortune 500 firms are among the firm’s customers, some of whom have had conversion rates rise by more than 20%, average order values increase by 25%, and yearly income increase by millions of dollars in only a few short weeks.
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Cresta offers call centers real-time coaching. Cresta’s AI trains sales and service employees to make every conversation with customers matter by learning from the specialists on a team.
Cresta uses Expertise AI to enable sales and service personnel to reach their full potential, dramatically increasing corporate productivity. Internationally renowned AI thought-leaders, engineers, and investors are being brought together by Cresta to develop market-ready AI solutions that can drastically improve sales and service productivity in a matter of weeks. Cresta has helped its clients generate hundreds of millions of dollars in additional income, and it is supported by renowned investors such as Sequoia Capital, Andreessen Horowitz, and Greylock Partners.
$ 50 Million
Sebastian Thrun, John Donovan, and Carl Eschenbach.